An official website of the United States government
Through this shared announcement, we're hiring customer experience leaders to join us at different agencies across the federal government to improve the way we serve the public. You must have dedication to mission, ability to continually re-center on the customers we serve, willingness to go deep into projects and then zoom out to persuade leadership on the value of this work using data, user research and customer insights.
04/22/2020 to 04/27/2020
$91,231 - $170,800 per year
Final salary depends on grade and duty location
GS 13 - 15
Many vacancies in the following locations:
Yes—as determined by the agency policy.
Occasional travel - Varies - Some positions may require travel.
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Permanent
Full-Time
Competitive
None - Some positions may have promotion potential to higher grade levels.
No
No
DE-10676747-20-CH
3263817700
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. Citizens, CTAP, ICTAP
This job does not have an education qualification requirement.
Get answers to questions about this process and position
To address questions about the application process and requirements, please join us on April 20th 8PM EST and April 21st 2PM EST.
April 20th 8PM EST
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
The following documents are required and must be submitted by 11:59 PM (EST) on 04/27/2020.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on 04/27/2020 to receive consideration.
We will notify you of the outcome after each step of the recruitment process has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation. \We expect to make a final job offer within 120 days after the closing date of the announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/3263817700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
